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Most Asked Questions In The online casino:
Q1: How to log in after installing the online casino?
To log in, start by opening the app and entering your registered mobile number. Once you enter your number, verify the OTP (One-Time Password) sent to your phone to complete the login process. This convenient method eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, check your internet connection and wait for a strong signal to ensure a smooth process. If you still encounter issues, click "send OTP" and wait, then seek assistance if the OTP doesn't arrive within the given timeframe. If that doesn't work, you can contact the app's support system through live chat for further help.
Q3: What should I do if I am not able to log in with my old number?
To log in successfully, try using the same active phone number. If your number has changed, send your updated KYC (Know Your Customer) details to the customer support system via email. This will facilitate the transfer of your account to the new number.
Q4: You are getting blackout and the app is not opening?
Uninstall the app from your device, then download the latest version to ensure you have the most up-to-date functionality. Once updated, you can log in and start playing with ease. This should resolve any issues and provide a smooth gaming experience.
Most Asked Questions Related To Withdraw In The online casino:
Q1: What is the minimum withdrawal amount in the online casino?
In this app, users can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other apps. Withdrawals are limited to earned funds from gaming, excluding any bonus amounts collected. This restriction applies to all withdrawals from the app.
Q2: Is it necessary to do KYC for withdrawal?
To complete the process, please ensure that all your Know Your Customer (KYC) details are accurately filled and submitted through the app. This includes saving your Aadhaar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's efficient services typically result in a process time of 30 minutes to 3 hours. However, delays can occur with payment processing, which may cause users to wait up to 24 hours. This can occasionally impact the overall completion time of the process.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned can only be used for gaming and cannot be withdrawn by anyone else. It can be withdrawn separately from the bonus amount once you have earned money by playing games.
Q5: Withdraw failed, money did not come, what should I do?
To troubleshoot a failed withdrawal, check your transaction history in the settings. If the issue persists, the funds will be added to your wallet account within 24 hours. If the problem continues, you can contact their care centre for assistance.