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Most Asked Questions In The winmatch:
Q1: How to log in after installing the winmatch?
To log in, open the app and enter your registered mobile number to receive an OTP. Verify the OTP to securely authenticate your account. This allows you to log in without needing a password or email.
Q2: What should I do if I am not getting OTP?
Check your internet connection for a strong signal before proceeding. Wait for a confirmation after clicking "send OTP" and allow the designated time for the code to arrive. If you don't receive the OTP, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with the active number. If the number has changed, send your updated KYC details via email to the customer support system to facilitate a smooth account transfer. This will help resolve the problem efficiently.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the app from your device. Then, download the latest version of the app to ensure you have the most up-to-date features. Once downloaded, you should be able to log in and enjoy the app without any problems.
Most Asked Questions Related To Withdraw In The winmatch:
Q1: What is the minimum withdrawal amount in the winmatch?
In this app, a minimum withdrawal of Rs. 100 is allowed, making it a higher withdrawal amount compared to other apps. However, bonus funds cannot be withdrawn. You can only withdraw the money earned from gaming activities.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure you have completed and submitted all your Know Your Customer (KYC) details within this app. This includes saving your Aadhar card, UPI information, and all relevant bank details.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The process in the app is relatively fast, taking between 30 minutes to 3 hours. However, occasional delays can occur, particularly with payments, which may take up to 24 hours to process. This can add to the overall processing time.
Q4: Why is the bonus balance not being withdrawn?
Any winnings earned using the bonus can only be used for gaming purposes and cannot be withdrawn. You can withdraw any funds earned from playing games with the bonus amount, but not the bonus itself. The bonus funds are non-withdrawable and can only be used to participate in gameplay.
Q5: Withdraw failed, money did not come, what should I do?
To resolve this issue, check your transaction history in the settings to see if your withdrawal request is failing. If it's failing, don't worry, the money will be added to your wallet account within 24 hours. If it doesn't happen, you can contact their care centre for assistance.