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Most Asked Questions In The winmatch:
Q1: How to log in after installing the winmatch?
To log in, open the app and enter your registered mobile number. Verify the One-Time Password (OTP) sent to your number to securely access the account. This eliminates the need for a password or email login.
Q2: What should I do if I am not getting OTP?
To proceed, ensure a strong internet connection is established. Click "send OTP" and wait for the code to arrive; if it doesn't come within the given time, use the app's live chat support for assistance.
Q3: What should I do if I am not able to log in with my old number?
To resolve the issue, try logging in with your active phone number. If the number has changed, please send your updated KYC details to the customer support via email to assist with account transfer. This will help facilitate a smooth account shift.
Q4: You are getting blackout and the app is not opening?
To resolve the issue, uninstall the existing app from your device and then download the latest version. Once the new version is installed, you should be able to log in and start playing without any problems. This should fix the issue and provide a smoother gaming experience.
Most Asked Questions Related To Withdraw In The winmatch:
Q1: What is the minimum withdrawal amount in the winmatch?
In this app, you can withdraw a minimum of Rs. 100, which is a higher withdrawal amount compared to other similar apps. Withdrawn funds can only come from gaming earnings, with bonus money being non-withdrawable. This means you can only cash out the money you've earned through gaming activities, not bonus rewards.
Q2: Is it necessary to do KYC for withdrawal?
To proceed, please ensure that all your Know Your Customer (KYC) details are complete and uploaded in this app, which includes saving your Aadhar card, UPI, and bank details. This information is necessary for a successful and secure registration process. Saving these details in the app will facilitate a smoother experience.
Q3: After placing a withdrawal request, how much time does it take to get the money?
The app's fast and stable services typically complete the process within a timeframe of 30 minutes to 3 hours. However, in some cases, payment delays can occur, requiring users to wait for up to 24 hours. This delay is an exception to the usual efficient processing time.
Q4: Why is the bonus balance not being withdrawn?
The bonus money earned in the game can only be used for gaming purposes and cannot be withdrawn. Any winnings earned using the bonus amount can be withdrawn. This means you can use the bonus money to play, but any winnings from it can be withdrawn.
Q5: Withdraw failed, money did not come, what should I do?
To resolve the issue, check your transaction history in the settings and verify that your withdrawal request is pending. If it fails, don't worry as the funds will be added to your wallet account within 24 hours. If the issue persists, you can seek assistance from their customer care centre.